Merchant9 Privacy Policy — User Data Protection Policy
This Privacy Policy explains how merchant9 collects, uses, and protects your personal information when you use our online entertainment platform.
Information We Collect
We collect various types of information to ensure your experience on merchant9 is high-quality and secure:
- Account Information: Information you provide during registration, such as your name, email address, phone number, and identification details.
- Device & Browser Information: Technical data such as device type, operating system, IP address, and browser type, used to optimise your user experience.
- Payment Information: Payment transactions in MYR are processed via local methods such as TNG eWallet and FPX. We only collect data necessary to complete these transactions.
- Cookies & Tracking Technologies: We use cookies to store your preferences, maintain login sessions, and analyse platform usage anonymously.
- Usage Data: Information about your activity on the platform, including games played and interactions with content.
How We Use Your Information
The information we collect is used to:
- Manage user accounts and deliver a smooth, secure online entertainment experience.
- Process financial transactions accurately and securely.
- Enhance the user experience through data analysis and personalised content.
- To meet regulatory requirements and audit obligations.
- Provide efficient customer support and assistance.
Information Security & Storage
Merchant9 is committed to protecting your personal information using the latest security technologies, including SSL encryption and firewalls. Data is retained only for as long as necessary for legitimate purposes or as required under Malaysian law. We conduct regular security audits to prevent any data breaches.
Sharing Information with Third Parties
Merchant9 does not sell your personal information to third parties. However, we may share data with:
- Payment service providers for the purpose of processing transactions.
- Law enforcement or regulatory authorities where required by applicable law.
- Technology vendors who assist with platform operations, bound by confidentiality agreements.
All such sharing is subject to strict controls to ensure the confidentiality and security of your information.
Your Data Rights
You have the right to access, correct, or request deletion of your personal information held by merchant9. For any such requests, please contact our support team at [email protected]. merchant9 will respond promptly in accordance with applicable data protection regulations.
Changes to This Privacy Policy
Merchant9 reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page along with a revised date. We encourage users to review this policy periodically to stay informed.
Contact Us
If you have any questions or concerns about our privacy practices, please reach out to the merchant9 support team at [email protected].